Task & Ticket Workflows
Operational tickets that triage, route, and close themselves.
Every operations team runs on tickets — customer complaints, audit failures, equipment breakdowns, vendor follow-ups. The work between capture and resolution is mostly coordination. We have wired that coordination as an autonomous loop, so the queue moves while you sleep.
Why we are building this
WhatsApp groups and PDF audit reports are the failure mode. We replace the human coordinator with an agent that does the same job at machine speed.
The Loop
5 parts · runs continuously- 01
Sense
What we captureCameras, audits, customer channels, staff submissions, system alerts.
- 02
Decide
What governsWho owns what, SLA targets per category, escalation paths, vendor terms.
- 03
Act
What it touchesVendor APIs, internal queues, WhatsApp, email, ticketing systems your stack already runs.
- 04
Verify
How we verifyClosure requires photo or video evidence; customer confirmation when applicable.
- 05
Learn
What gets sharperWhich routes resolve fastest, which vendors actually deliver, which categories need new SOPs.
Reach the builder
Want this loop wired into your operation?
The Lab is run by Vivek Azad, co-founder of Taqtics. Drop us your idea via the form, or message Vivek directly on LinkedIn.